Shipping and Returns
Ready made products will be shipped as soon as possible and will be sent by courier or another recorded delivery method for arrival within 3-4 days.
Bespoke items generally have a lead time of 3-4 weeks and will also be shipped by a courier or another recorded delivery method. Herringbone can take longer due to the nature of the wool, this is usually 6 weeks but I will be in touch with an estimated delivery time upon receipt of the order.
For orders above £50 delivery within the UK is free.
Orders below £50 within the UK will be charged at £4:50.
Please contact me for prices to post to other countries.
Ready made items can be returned within 14 days of purchase. They must be returned by recorded delivery and the buyer will pay the cost of the return postage.
Bespoke items are made specially for you, therefore refunds are not normally offered unless products are faulty. Examples of faults include the wrong size or different to the colour ordered. Pilling is not a fault and can be easily rectified by gently pulling the little balls away by hand or cutting with sharp scissors. Items should be returned within 14 days by recorded delivery.
If you are at all unsure of colours I am very happy to send a couple of samples prior to ordering.
My hope is that everyone will love their purchase, so please do contact me if there are any issues and I will always help where I can.